Elevate patient experience. Streamline patient flow. Eliminate barriers to care.

Royal Care Connect is the human-centric, tech-enabled, managed transportation solution for data-driven healthcare systems.

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Achieve integrated care. Here’s how we work.

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Discharge Order Transport by Phone or Online.

  • 99 % On-Time Rate for BLS and 95% On-Time Rate for CCT
  • 100% Human, 24/7 Help-Center
  • On-demand Triage Assistance
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All Levels of Service Receive the appropriate level of service and ensure medical necessity for every patient.

  • Intuitive level of service triage process
  • Priority access to Royal fleet
  • Best-in-class transportation partners
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The right ride is always on-schedule Patient is picked up on-time and taken to their destination safely & comfortably.

  • Post-discharge surveys for eligible patients provide immediate feedback that can be used for PX improvements
  • Concierge meal & medication delivery services
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Data-driven insights Custom dashboard displays real time transportation data and KPIs.

  • Performance data
  • Discharge trends
  • Pick-up & drop-off data
  • Patient sentiments
  • Savings & ROI
  • Custom reports
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Human-focused. Tech-enabled. Results driven.

Meet your new Transportation team.

Every Royal Care Connect engagement begins with a discovery process

This includes stakeholder interviews, patient flow mapping, data collection, gap analysis & more. At the end of this process, you’ll have a complete project roadmap outlining timelines, priorities, projected return on investment & required resources.

All levels of service with one point of contact.

Royal Care Connect gives you a 24/7 call-center and customized online ordering system

From BLS/ALS to Ride-share to Specialty Service Lines like CCT & ECMO, we make sure that you always get the right level of transport regardless of how you order.

Dedicated project managers & PX professionals.

Dedicated Experts on-site and on-demand

You have dedicated LEAN project managers and Berryl Certified Patient Experience Experts working with your team on-site. Your Royal Care Connect project managers will drive initiatives that improve your hospital system’s patient flow, elevate patient experience and reduce waste.

Technology that helps you work smarter.

Better IT without the elevated BP

Royal Care Connect’s IT team will help you identify, implement and manage cost-effective and easy-to-use technology solutions that integrate with your current EHR.

All your transportation data in one place.

Make data-driven decisions

Royal Care Connect provides a transparent picture of transportation performance, patient sentiment & ROI on special projects. Royal Care Connect gives you access to custom-built, real-time dashboards and actionable expert analysis .

Our Results


On-Time Rate


Average Relational NPS Score
(among healthcare executives)


Transports Per Year
in The Bay Area Alone


Best Places to Work Modern Healthcare

Our Services

End-to-end system management for process and experience improvements at all levels.

  • Discovery & Strategy
  • Customized Ordering
  • Data Dashboards
More information on Solutions

The right level of service for any patient population, delivered on time.

  • Basic Life Support
  • CCT: ECMO, High Flow Oxygen & Specialty
  • Ride-share & Wheelchair Van
More information on Transport

We form long-term partnerships to improve processes.


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