Achieve integrated care. Here’s how we work.
Discharge Order Transport by Phone or Online.
All Levels of Service Receive the appropriate level of service and ensure medical necessity for every patient.
The right ride is always on-schedule Patient is picked up on-time and taken to their destination safely & comfortably.
Data-driven insights Custom dashboard displays real time transportation data and KPIs.
Human-focused. Tech-enabled. Results driven.
Every Royal Care Connect engagement begins with a discovery process
This includes stakeholder interviews, patient flow mapping, data collection, gap analysis & more. At the end of this process, you’ll have a complete project roadmap outlining timelines, priorities, projected return on investment & required resources.
Royal Care Connect gives you a 24/7 call-center and customized online ordering system
From BLS/ALS to Ride-share to Specialty Service Lines like CCT & ECMO, we make sure that you always get the right level of transport regardless of how you order.
Dedicated Experts on-site and on-demand
You have dedicated LEAN project managers and Berryl Certified Patient Experience Experts working with your team on-site. Your Royal Care Connect project managers will drive initiatives that improve your hospital system’s patient flow, elevate patient experience and reduce waste.
Better IT without the elevated BP
Royal Care Connect’s IT team will help you identify, implement and manage cost-effective and easy-to-use technology solutions that integrate with your current EHR.
Make data-driven decisions
Royal Care Connect provides a transparent picture of transportation performance, patient sentiment & ROI on special projects. Royal Care Connect gives you access to custom-built, real-time dashboards and actionable expert analysis .
Our Results
95%+
On-Time Rate9.4
Average Relational NPS Score(among healthcare executives)
60K+
Transports Per Yearin The Bay Area Alone
#38
Best Places to Work Modern HealthcareOur Services
End-to-end system management for process and experience improvements at all levels.
- Discovery & Strategy
- Customized Ordering
- Data Dashboards
The right level of service for any patient population, delivered on time.
- Basic Life Support
- CCT: ECMO, High Flow Oxygen & Specialty
- Ride-share & Wheelchair Van
“There are now some days where we have 100% utilization in our clinic. It’s a great thing for us to offer patients as they would otherwise not come in for their care; transportation is a huge barrier to access.”
Panel Manager
K-6 Adult Medicine Center (Alameda Health System)
