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Solutions Patient Experience Optimization

Our world-class experience management for large healthcare providers is completely patient centric.

Technology has transformed the way healthcare companies engage with patients and consumers. Medallia’s platform enables Healthcare companies to deliver seamless, differentiated experiences that optimize outcomes, decrease risk, and drive financial stability by turning feedback and experience data into insights and enabling real-time actions from various roles within the organization.

Our solutions for providers

Automate feedback across complex provider systems in real-time.

Enable providers to respond to patient feedback in a manner that is consistent, and adheres to care standards.

Increase in Feedback

Understand friction points along the patient care continuum that are impacting operating costs.

Enable providers to respond to patient feedback in a manner that is consistent, and adheres to care standards.

Increase in Revenue

Patented and proprietary text-analytics solution identifies verbatims indicative of adverse events as well as opportunities for improvement.

Enable providers to respond to patient feedback in a manner that is consistent, and adheres to care standards.

Proprietary Products Created

We have been partners with Royal for years. We wouldn’t think of ending that partnership.

Jon Lacy, Alameda Healthcare

Team

Our Solutions Team

Steve Grau

Founder & CEO

Hasieb Lemar

COO

Eve Garu

VP of Human Resources

Erik Krieger

VP of Billing and Administration

Kimberly Lacina

VP of Clinical Operations

Trevor Hardee

Senior Director of Customer Success & Patient Experience

Julius Baron

Head of Growth

More of our Solutions

Solution

Patient Flow Optimization

Founder & CEO Steve Grau speaks on innovation within heathcare transportation at the annual Health Conference in Portland, OR.

Solution

Technology Consulting

We’re proud to announce Royal Care has been awarded as the #34 Best Place to Work by San Francisco.

Line

We form long-term partnerships to improve processes.

Index

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